Customer Service Excellence
Customer Service Excellence will take your organisation to a whole new level of ability in customer care and relationship management. Enabling your team to deliver real quality customer care whilst adding value to your marketing and sales.
Why Attend:
Understanding different customers’ perspectives and expectations is vital to supreme customer service. Customers are the lifeblood of any company and today’s progressive companies attend our training in order to improve customer service, reduce customer churn rates, reduce the cost of customer acquisition, increase sales and increase profit.
What You Will Learn:
- The impact and importance of effective customer service
- How to understand customer service in the customer’s terms
- What is good customer service
- How to develop the perception to put yourself in the customer’s shoes
- How to understand your customers’ position
- How to manage difficult customer situations easily
- How to add value to your customer and your organisation
- How to meet customers’ expectations
- How to set customer service standards
- How to identify models of excellence in customer service
- How to identify service gaps
- How to Communicate effectively with customers in a way which suits their personality type and develop deep rapport
- How to Direct conversations to generate positive outcomes and positve states
- How to Increase sales through excellent customer service
- How to encourage customers to refer your company to other potential clients
- How to develop a plan for maintaining high levels of customer service in your business
How The Course Is Structured:
Participants will set their individual outcomes and learning goals at the beginning of the course in order to maximise the learning experience and will benefit from an experiential and pragmatic approach to learning. The course will provide a balance of presentation, demonstration and experiential exercises.
The coaching and feedback loop will be used to give self and others feedback on their learning and development.
You Will Be Able To:
- Understand customer service in the customer’s terms
- Develop the perception to put yourself in the customer’s shoes
- Understand your customers’ position
- Manage difficult customer situations easily
- Add value to your customer and your organisation
- Meet customers’ expectations
- Set customer service standards
- Identify models of excellence in customer service
- Identify service gaps
- Communicate effectively with customers in a way which suits their personality type and develop deep rapport
- Direct conversations to generate positive outcomes and positve states
- Increase sales through excellent customer service
- Encourage customers to refer your company to other potential clients
- Develop a plan for maintaining high levels of customer service in your business
For any more information in regards to this course please
contact us.
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“A very positive experience, and from this I would like to build. ”
Patricia King, Gulf Air
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“Phenomenal”
Andy Smith
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“Showed me a way to communicate more effectively”
Anita Anand
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“Excellent. Very motivating, inspirational”
Pradeep Joshi
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“The Business NLP Academy has provided Bradford College with the skills and abilities that its’ staff can now use across our varied departments including Staff Development, Marketing, Teaching and Well-Being
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Bradford College
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“Exceeded my expectations”
Peter Mueller
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“Would certainly recommend”
Richard Turnbull
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“An increase in awareness of others”
Martin Goldsmith
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“Michael was engaging, humerus and professional. Thank you so much for a fabulous learning experience ”
Jane White
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“The Business NLP Academy provided us with an exceptional learning experience”
ATS Euromaster
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“Very informative and challenging”
Adrian Dawson
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“Excellent - am interested in doing future NLP courses”
Richard Clague, 02
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“Both John Thompson and Helen Doyle worked well with those who attended, meeting our individual levels of expertise, with a variety of real life metaphors, practical exercises and differentiation in delivery styles.”
Bradford College
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“The best sales training”
Rebecca Jordan
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“What a fantastic course! Super learning experience led by an inspirational trainer”
Fast-forward Research
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“Excellent course. Interesting, useful and enjoyable. Looking forward to more. ”
Thomson Reuters
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“As a result of our time with the Academy, our team has been able to translate the learning very quickly into real, commercially focused applications with tangible ROI”
ATS Euromaster
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“The Business NLP Academy demonstrated real commercial savvy”
ATS Euromaster
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“Great - made me realise what works for me”
Gina Blythe
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“The training standard was remarkable. Great style from all the tutors. Very, very impressed overall.”
Stefano Serpagli
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“Phenomenal sales course. I would recommend to anyone. ”
Joe Powell
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“An amazing learning experience ”
Robert Meola
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“The best sales training I have had, I will use and practice ”
Andrew Overton, Alexander-Rose
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“Valuable, useful and absolutely fascinating.”
Jacqui Kade
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“Fascinating stuff. Useful for both my professional and personal life”
William Hunt
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“Excellent course with genius trainers. Simply Superb!”
Roberto Buhain
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“Very, very useful”
James Hamilton
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“The Business NLP Academy provided an excellent in-house Master Practitioner Course at Bradford College.
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Bradford College
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“Great, enjoyed the interactive sessions. Trainers were enthusiastic and passionate. ”
Sue Tatlow, 02