Introduction To Management
What it’s about
A comprehensive immersion in the fundamentals of management. You’ll gain a thorough understanding of what is required to motivate and manage your team successfully and clear structures and tools to enable you to do this. You’ll leave with techniques to manage your team and yourself for optimum results and the motivation to put your learning into practice back at work.
Who it’s for
Newly appointed or soon to be appointed managers. The course is ideal for those in their first managerial role or anyone looking for a comprehensive overview of latest theory and practice in management.
What you will learn
- Vital interpersonal skills for becoming a successful respected manager
- Tried and tested techniques to get the best out of your team
- An awareness of your own communication style
- Motivational techniques
- Communication skills that work upwards and downwards through your organisation
- The confidence to give useful feedback and tackle conduct issues
- The ability to manage your time and delegate with confidence
- Assertive techniques to deal with conflict and say ‘no’ when required
- Tools to help you handle stress and conflicting demands on your time
- A blended learning experience allowing you to continue to develop skills in the workplace
Materials co-written with Royal Holloway University of London
Stage 1 - The Course
Roles and responsibilities
- Why do managers manage?
- Meet the expectations of your team
- A manager’s five key responsibilities
Leadership and communication
- Identify your communication style
- Improve communication upwards and downwards
- The importance of regular meetings
- Develop assertive behaviour
- The myths of leadership and the five dimensions of an authentic leader
Management style and team dynamics
- Use of the appropriate style of management depending on the team
- task and individual
- Building your team
- Motivating others through delegation
- Making delegation work and avoiding common pitfalls
- Manage your own time effectively
Motivation and reward
- Motivators: theoretical approaches
- Define performance standards and use appropriate tools/indicators
- Linking reward to results
- Setting goals and SMART objectives
- Delivering both motivational and developmental feedback
- Competency Framework
- Dealing with difficult situations and people: role play and discussion
- Coaching
- Retaining talent
- Benefits of 360 degree review
Feedback and dealing with difficult situations
- Structure for constructive feedback
- Do’s and don’ts of feedback
- Motivational and developmental feedback
- Conduct and capability issues
- Practical exercises
Self Management
- Self-analysis for managers
- Assertiveness: golden rules of saying no
- Managing conflict within teams
- Time and stress management: procrastination and displacement activity and the prioritisation matrix
Stage 2 - MP3 Learning bites
Inspiring your team
Getting the best
Delivering results
The art of leadership
Developing the future
Stage 3 - e-learning
After you have attended the course a modular e-learning programme will be delivered to your inbox. These interactive bite-sized follow-ups can be completed in your own time and will cement the learning from the course plus prepare you for the advanced stages of management.
For any more information in regards to this course please
contact us.
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