Conflict Resolution Training
Our Conflict Resolution Training is a one day course on which you will learn how to manage differing viewpoints and opinions and maintain interactions between colleagues that are beneficial to your organisation. You will gain a greater understanding of other peoples’ motivations and perceptions, which will allow you to address unhelpful conflict in the most effective way and find lasting resolution that is beneficial for all parties concerned.
Why Attend:
For any organisation, the single biggest claim on time, resources, energy and productivity is when conflict arises, both on a personal level, and at a managerial, departmental, or board level.
When unnecessary conflict is eliminated, the result for your organisation is enhanced personal effectiveness and teamwork, better morale, less attrition, fewer HR problems, company alignment and money saved for the company.
This course would particularly suit HR Professionals, Employee representatives, Line Managers, Department Heads, Business Owners, Directors, Managers and Section Leaders
What You Will Learn:
- How to approach issues from multiple points of view
- The importance of language as a tool for facilitation
- How to improve your abilities to coach, counsel and appraise people
- How developed precision questioning skills can cut to the real issue
- How to discover things about people that they don’t even know themselves
- How to learn to read your employees closely, providing them information in the way they can best receive and handle challenges elegantly
- How to negotiate smoothly, achieving win/win outcomes every time
- How to manage your state in any situation
- How to enable high levels of influence with people over whom you have no direct authority
- How to motivate staff in a way that works for them, increasing their levels of motivation dramatically
- How to enable staff to resolve their own conflicts without the need for escalation
How The Course Is Structured:
Participants will set their individual outcomes and learning goals at the beginning of the course in order to maximise the learning experience and will benefit from an experiential and pragmatic approach to learning. The course will provide a balance of presentation, demonstration and experiential exercises.
The coaching and feedback loop will be used to give self and others feedback on their learning and development.
You Will Be Able To:
- Approach issues from multiple points of view
- Begin using language as a tool for facilitation
- Improve your abilities to coach, counsel and appraise people
- Begin developing precision questioning skills can cut to the real issue
- Begin to discover things about people that they don’t even know themselves
- Learn to read your employees closely, providing them information in the way they can best receive and handle challenges elegantly
- Lean how to negotiate smoothly, achieving win/win outcomes every time
- Understand how to manage your state in any situation
- Understand the conditions for enabling high levels of influence with people over whom you have no direct authority
- Understand how to motivate staff in a way that works for them, increasing their levels of motivation dramatically
- Understand how to enable staff to resolve their own conflicts without the need for escalation
For any more information in regards to this course please
contact us.
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Gina Blythe
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Pradeep Joshi
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“Michael was engaging, humerus and professional. Thank you so much for a fabulous learning experience ”
Jane White
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“Both John Thompson and Helen Doyle worked well with those who attended, meeting our individual levels of expertise, with a variety of real life metaphors, practical exercises and differentiation in delivery styles.”
Bradford College
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Rebecca Jordan
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ATS Euromaster
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Adrian Dawson
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Andy Smith
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ATS Euromaster
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Andrew Overton, Alexander-Rose
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Roberto Buhain
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James Hamilton
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William Hunt
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Martin Goldsmith
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ATS Euromaster
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Thomson Reuters
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Bradford College
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Fast-forward Research
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ATS Euromaster
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Bradford College
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“Would certainly recommend”
Richard Turnbull
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Jacqui Kade
