Customer Service Excellence



Customer Service Excellence will take your organisation to a whole new level of ability in customer care and relationship management. Enabling your team to deliver real quality customer care whilst adding value to your marketing and sales.

Why Attend:

Understanding different customers’ perspectives and expectations is vital to supreme customer service. Customers are the lifeblood of any company and today’s progressive companies attend our training in order to improve customer service, reduce customer churn rates, reduce the cost of customer acquisition, increase sales and increase profit.

What You Will Learn:

How The Course Is Structured:


Participants will set their individual outcomes and learning goals at the beginning of the course in order to maximise the learning experience and will benefit from an experiential and pragmatic approach to learning. The course will provide a balance of presentation, demonstration and experiential exercises.
The coaching and feedback loop will be used to give self and others feedback on their learning and development.

You Will Be Able To:

 

For any more information in regards to this course please contact us.
  • “As a result of our time with the Academy, our team has been able to translate the learning very quickly into real, commercially focused applications with tangible ROI”
    ATS Euromaster
  • “Great, enjoyed the interactive sessions. Trainers were enthusiastic and passionate. ”
    Sue Tatlow, 02
  • “Excellent course with genius trainers. Simply Superb!”
    Roberto Buhain
  • “The training standard was remarkable. Great style from all the tutors. Very, very impressed overall.”
    Stefano Serpagli
  • “Both John Thompson and Helen Doyle worked well with those who attended, meeting our individual levels of expertise, with a variety of real life metaphors, practical exercises and differentiation in delivery styles.”
    Bradford College
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    Pradeep Joshi
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    Robert Meola
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    Joe Powell
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    Martin Goldsmith
  • “The Business NLP Academy provided an excellent in-house Master Practitioner Course at Bradford College. ”
    Bradford College
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    Rebecca Jordan
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    James Hamilton
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    Thomson Reuters
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    Fast-forward Research
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    Patricia King, Gulf Air
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    Jane White
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    Richard Clague, 02
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    William Hunt
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    Anita Anand
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    Andy Smith
  • “The best sales training I have had, I will use and practice ”
    Andrew Overton, Alexander-Rose
  • “The Business NLP Academy has provided Bradford College with the skills and abilities that its’ staff can now use across our varied departments including Staff Development, Marketing, Teaching and Well-Being ”
    Bradford College
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    Richard Turnbull
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    Gina Blythe
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    Adrian Dawson
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    Peter Mueller
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    Jacqui Kade
  • “The Business NLP Academy demonstrated real commercial savvy”
    ATS Euromaster
  • “The Business NLP Academy understood us, our business needs and was able to context theories and techniques in a way that made real sense to our business”
    ATS Euromaster