Conflict Resolution Training

Course Overview

Our Conflict Resolution Training is a one day course on which you will learn how to manage differing viewpoints and opinions and maintain interactions between colleagues that are beneficial to your organisation. You will gain a greater understanding of other peoples’ motivations and perceptions, which will allow you to address unhelpful conflict in the most effective way and find lasting resolution that is beneficial for all parties concerned.

Why Attend:

For any organisation, the single biggest claim on time, resources, energy and productivity is when conflict arises, both on a personal level, and at a managerial, departmental, or board level.

When unnecessary conflict is eliminated, the result for your organisation is enhanced personal effectiveness and teamwork, better morale, less attrition, fewer HR problems, company alignment and money saved for the company.

This course would particularly suit HR Professionals, Employee representatives, Line Managers, Department Heads, Business Owners, Directors, Managers and Section Leaders

What You Will Learn:

How to approach issues from multiple points of view
The importance of language as a tool for facilitation
How to improve your abilities to coach, counsel and appraise people
How developed precision questioning skills can cut to the real issue
How to discover things about people that they don’t even know themselves
How to learn to read your employees closely, providing them information in the way they can best receive and handle challenges elegantly
How to negotiate smoothly, achieving win/win outcomes every time
How to manage your state in any situation
How to enable high levels of influence with people over whom you have no direct authority
How to motivate staff in a way that works for them, increasing their levels of motivation dramatically
How to enable staff to resolve their own conflicts without the need for escalation

How The Course Is Structured:

Participants will set their individual outcomes and learning goals at the beginning of the course in order to maximise the learning experience and will benefit from an experiential and pragmatic approach to learning. The course will provide a balance of presentation, demonstration and experiential exercises.
The coaching and feedback loop will be used to give self and others feedback on their learning and development.

You Will Be Able To:

Approach issues from multiple points of view
Begin using language as a tool for facilitation
Improve your abilities to coach, counsel and appraise people
Begin developing precision questioning skills can cut to the real issue
Begin to discover things about people that they don’t even know themselves
Learn to read your employees closely, providing them information in the way they can best receive and handle challenges elegantly
Lean how to negotiate smoothly, achieving win/win outcomes every time
Understand how to manage your state in any situation
Understand the conditions for enabling high levels of influence with people over whom you have no direct authority
Understand how to motivate staff in a way that works for them, increasing their levels of motivation dramatically
Understand how to enable staff to resolve their own conflicts without the need for escalation

This course is not currently open to new bookings. If you would like more information on when this course will become available please call us on 0208 778 2349

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