Introduction To Management

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Course Overview

What it’s about

A comprehensive immersion in the fundamentals of management. You’ll gain a thorough understanding of what is required to motivate and manage your team successfully and clear structures and tools to enable you to do this. You’ll leave with techniques to manage your team and yourself for optimum results and the motivation to put your learning into practice back at work.

Who it’s for

Newly appointed or soon to be appointed managers. The course is ideal for those in their first managerial role or anyone looking for a comprehensive overview of latest theory and practice in management.

What will I get out of it

Vital interpersonal skills for becoming a successful respected manager   Tried and tested techniques to get the best out of your team   An awareness of your own communication style   Motivational techniques   Communication skills that work upwards and downwards through your organisation   The confidence to give useful feedback and tackle conduct issues   The ability to manage your time and delegate with confidence   Assertive techniques to deal with conflict and say ‘no’ when required   Tools to help you handle stress and conflicting demands on your time   A blended learning experience allowing you to continue to develop skills in the workplace.

Materials co-written with Royal Holloway University of London

Stage 1 - The Course

Roles and responsibilities 
• Why do managers manage?
• Meet the expectations of your team
• A manager’s five key responsibilities

Leadership and communication
• Identify your communication style
• Improve communication upwards and downwards
• The importance of regular meetings
• Develop assertive behaviour
• The myths of leadership and the five dimensions of an authentic leader

Management style and team dynamics
• Use of the appropriate style of management depending on the team
• task and individual
• Building your team
• Motivating others through delegation
• Making delegation work and avoiding common pitfalls
• Manage your own time effectively

Motivation and reward
• Motivators: theoretical approaches
• Define performance standards and use appropriate tools/indicators
• Linking reward to results
• Setting goals and SMART objectives
• Delivering both motivational and developmental feedback
• Competency Framework
• Dealing with difficult situations and people: role play and discussion
• Coaching
• Retaining talent
• Benefits of 360 degree review

Feedback and dealing with difficult situations
• Structure for constructive feedback
• Do’s and don’ts of feedback
• Motivational and developmental feedback
• Conduct and capability issues
• Practical exercises

Self Management
• Self-analysis for managers
• Assertiveness: golden rules of saying no
• Managing conflict within teams
• Time and stress management: procrastination and displacement activity and the prioritisation matrix

Stage 2 - MP3 Learning bites

Inspiring your team  
Getting the best  
Delivering results  
The art of leadership  
Developing the future

Stage 3 - e-learning

After you have attended the course a modular e-learning programme will be delivered to your inbox. These interactive bite-sized follow-ups can be completed in your own time and will cement the learning from the course plus prepare you for the advanced stages of management.

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