Business NLP Blog

January 30 2013

The Two Types of Job Training

What is job training?

Job training refers to the concept of training employees for the duties and other activities they will be required or expected to perform during any given workday. Typically, job training includes teaching or showing an employee various important facts and information about what it is like to work for a company and what they will be expected to do in their current position. The following is just some of the more notable information that most employers will provide employees who are undergoing a type of job training: What duties they are expected to perform; How they should handle certain situations, such as customer service situations or conflicts in the workplace; Explaining workplace regulations and procedures which must be adhered to; Going over business or employee policies, rules and other standards; and so on.

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January 10 2013

The concept of ‘Gasp Pricing’

What is ‘gasp pricing’?

Gasp pricing, generally defined, refers to the business psychological concept that it is desirable for a client to visibly “gasp” when they are told of the price of a product of service before they agree that the price is acceptable. When a client or potential client gasps, this is generally a sign that the price—although high—is one that they are ultimately willing to pay for a product or service offered by the company or the individual salesperson.

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January 07 2013

Evaluations and Appraisals

Improving Self-Written Performance Evaluations and Appraisals

Performance appraisals and evaluations are a common part of any company. A performance appraisal, or a performance evaluation, is an evaluation of an employee’s performance in the workplace. These evaluations are typically conducted by someone in a higher position than the employee being evaluated and they are usually conducted on a consistent, regular basis—such as every month, every business quarter, or yearly. The goal of a performance appraisal is to allow employers to evaluate the performance of their employees and react accordingly. When an employee is performing well, they may be complimented, given bonuses, or even promoted. When an employee is not performing well, they may be given criticism or work related goals to improve their performance or—in some cases—they may even be fired or let go from the company. Generally, employees do not receive such drastic action as firing unless their evaluation is extremely negative or their performance has been consistently negative and without improvement for a significant period of time.

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January 04 2013

Personality Tests

Personality Tests Frequently Used in the Workplace

Personality tests are, for better or worse, being increasingly used among businesses and companies both in and out of the workforce. Personality tests are tests which are meant to examine and categorize personality traits of the individuals who are taking them; the results of a personality test are usually grouped into categories which list general descriptors that are the consequence of a certain combination of answers given to the questions on the personality test. Personality tests have become increasingly common in the workforce because companies are often looking for ways to take shortcuts when it comes to examining employees, categorizing them and making workplace decisions which must be made by examining the characteristics and personality traits of their employees. These decisions include but are not limited to: the hiring of new employees for a company or business, deciding which employees should or shouldn’t get an advancement within the company, choosing employees to promote to upper levels of employment in the company, choosing which employees should be given certain designated tasks, etc. etc.

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December 24 2012

The Ethics of Personality Tests for Employers

Personality tests and the workforce

Personality tests are today a common factor of life in the workforce. Personality tests are tests which are designed to categorize the personality traits of an individual through a series of questions and answers which, when tallied using a specific formula unique to that personality tests, are intended to describe that individual in general terms. The most common and popular personality test is the Myers-Briggs test, which has 16 different categories which are the result of a certain combination of answers to the Myers-Briggs personality test. Like most modern personality tests, the results of the Myers-Briggs personality test are general descriptions. For example, the category result of "ENTJ" describes people who achieve this result as: "Frank, decisive, assumes leadership readily. Quickly see illogical and inefficient procedures and policies, develop and implement comprehensive systems to solve organizational problems. Enjoy long-term planning and goal setting. Usually well-informed, well read, enjoy expanding their knowledge and passing it on to others. Forceful in presenting their ideas."

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December 18 2012

Increase Job Satisfaction

How Employers Can Increase Job Satisfaction

Job satisfaction has been shown time and time again in psychological studies to be an important factor in the quality of life of employees—as well as the quality of their work performance. Any legitimate employer will know that a higher quality work performance will result in more efficient employees, higher quality products and services, as well as an overall boost to the productivity—and profits—of a company. In short: A happy worker is a good worker. Or, to be more specific, a satisfied worker is a good worker. But although job satisfaction is an important factor in the quality of work produced by employees, many employers pay it little attention or grossly undercut its significance in the workforce. Repeated psychological studies on the impact of job satisfaction have shown, however, that this is a noticeable mistake on the part of any employer—to ignore job satisfaction is to ignore an important psychological aspect of the workforce which, when lacking, produces poorer workers. Some of the more immediately noticeable consequences of poor job satisfaction include lowered productivity at work and, unfortunately for employers, a lowered quality of service or products produced by an employer.

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December 15 2012

Active Listening

The process of active listening in the workplace

Workplace listening is characterized as a type of active listening which is utilized in a workplace environment, such as a professional workplace or an organizational workplace setting. Workplace listening is used at all levels of employment, from baseline employees to the top CEOs, and is considered to be an essential aspect of an effective and successful workplace. Workplace listening can be found in all levels of the workplace. Common examples which require the use of workplace listening are: management giving instructions about work to lower-level employees, employees giving information to their peers to pass along to one another, a secretary taking a phone call from an important customer, and a manager giving a report to a higher level employee. In all of these aforementioned examples, successful workplace listening is essential for the workplace task to be successfully completed. For example: Employees receiving instructions from management must listen well in order to understand their instructions, employees receiving information from fellow employees must listen well in order to pass along information—and so on.

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December 14 2012

Job Interview Tips

Psychological Tips for the Job Interview Process

A job interview can be a stressful and frustrating experience for many potential and would-be employees. The job interview process is often the first experience that an applicant has with their prospected employer, and first impressions—as unfair as they can sometimes be—are usually very influential, if not “everything” to an employer looking to hire someone for their company or business. There are countless ways that applicants can prepare for job interviews and hundreds if not thousands of how-to guides, tips and tricks, and insider secrets which can be found using a simple web search. Although many of these guides can be very helpful and have surely helped many applicants find their way into a comfortable working position, many of them are ignoring an important aspect of the job interview process: psychology. The psychology of a business job interview is an overlooked and underused concept which can help applicants understand what they need to do during a job interview to increase their chances of being considered in a favorable manner by the employer. The psychology of a job interview can also help rejected applicants figure out why they may have been rejected or what they could—or should—do differently when they have their next job interview.

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December 12 2012

The psychology of workplace promotion

What is workplace promotion?

Workplace promotion, sometimes referred to as workplace advancement, is characterized as the advancement of an individual into higher ranks or levels of employment within a particular company or business. There are generally considered to be two types of workplace promotions. The first type of promotion is a monetary promotion, which only involves an increase in pay. These promotions may occur annual or on a consistent basis for every employee or every employee within a select, qualified group. The second type of promotion, more commonly sought after and desired, is an advancement promotion. This type of promotion is characterized by a new position in a higher level within the company, which often comes with additional benefits such as a higher salary, medical benefits, additional hours or better selective hours, as well as benefits such as vacation time, personal leave and more. Advancement promotions are usually high lucrative and competitive.

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December 07 2012

Listening Skills in the Workplace

How Employers Can Increase Listening Skills in the Workplace

Listening skills are an essential aspect of any company or business. Without proper listening skills, a company can find itself floundering under mismanagement, confused employees and a significant amount of frustration and, in more extreme cases, even profit loss. Even outside of the workplace, listening skills are considered to be the backbone of communication. Of someone is unable to listen well, they will find certain tasks and relationships difficult, if not impossible, to maintain. This importance does not, of course, restrict itself to life outside the workplace. In fact, the workplace may be one of the most important areas where good listening skills must thrive. The workplace does not only affect one individual, but thousands—or even millions—of people.

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